Comments on: 3 Weeks with the Tmobile@Home Service

By: Mark

Mark — Fri, 10 Jul 2009 15:52:07 +0000

Tammy,

See my most recent post where I give my perspective on the @Home service after using it for a full year. Make sure to read the updates down at the bottom as my perspective on it in the end is a bit better than my anger in the initial post indicates. Make sure to run the speed and quality of service tests on your broadband server to isolate whether the issue is with them or with @Home. Links are in the post.

mark

By: Tammy

Tammy — Fri, 10 Jul 2009 15:37:50 +0000

quote: My T-Mobile Hi-port’s telephone service (indicated by the blue light) goes out at least once a day. Power-recycling the cable modem and router solves the problem but it is irritating and disruptive to do this every day.

The cable modem and router work fine otherwise. When T-Mobile landline seervice goes down, I can surf the web, send and receive emails and use Skype on the same network with no problems. So process of elimination tells me the issue is somewhere other than in my network or ISP.
: end quote

We just got this service 3 weeks ago…no issues until this week. Router drops off everyday, hard booting does work but very aggravating and not acceptable. Have you had any additional issues? How did you fix it? I’ve been on the phone with TMobile and Linksys – no help…

By: Mark

Mark — Fri, 19 Sep 2008 03:59:01 +0000

Lynn, Read through all of the comments for the various posts (just click on the Tmobile@Home category up at the upper-right of this page). Somewhere in one of the post comments I recall someone explaining how to do it. mark Marks last blog post..Firmware Update for T-Mobile@Home Router WRTU54G-TM Now Available

By: lynn

lynn — Fri, 19 Sep 2008 03:55:03 +0000

How do I link/hook the tmobile home phone into the whole home telephone wired system?

By: sean

sean — Thu, 18 Sep 2008 04:10:45 +0000

DJ, how did you go about “hard wiring” to your DirectTV? I have the Tmobile@home and thought I had to give up the on screen call id feature of Direct TV. Thanks

By: John

John — Wed, 17 Sep 2008 20:14:22 +0000

My T-Mobile Hi-port’s telephone service (indicated by the blue light) goes out at least once a day. Power-recycling the cable modem and router solves the problem but it is irritating and disruptive to do this every day.

By: Mark

Mark — Thu, 11 Sep 2008 02:57:47 +0000

DJ, I hate to break the news to you, but T-Mobile is correct, it's not on their end. My phone's caller ID records the time/date of calls received correctly. Are you using DECT 6 phones? I have no proof/technical knowledge of phones but I really think it's best to bite the bullet and buy either the VTECH phone that T-Mobile recommends, or something equivalent that is DECT 6. Most of the problems people report, after asking further it turns out they are using some old 2.4ghz phone or something like that. Not saying that's what you're using. mark Marks last blog post..The Dreaded T-Mobile@Home ‘Blue Light Went Out’ Dropped Service Problem and Solution?

By: DJ

DJ — Thu, 11 Sep 2008 02:43:42 +0000

I have also had @Home service and it sounds great, Caller ID works through my DirecTV (After hardbooting it) , BUT the Caller ID transmits 12:00 am and no date on every call! My telephones update its time via caller ID and updates with each call… SInce @Home service ALL calls have come in at 12:00A.M. T-Mobile seems to think it is my problem…not!! Also my 3-Way calling does not work…again they say it is my problem. Even on three different phones from three different manufactures!!

By: Tayyab

Tayyab — Fri, 15 Aug 2008 22:43:09 +0000

So I just took the plunge with the @home service. I have a question though regarding setup. I have a cable wifi modem….but TMobile recommends that the hiPort router be the wifi connection in the house, is it possible to do this with my current hardware and if not does it matter?

By: John

John — Fri, 15 Aug 2008 10:55:03 +0000

Just to Update my previous post. I have now used T-Mobile @ Home for nearly one month and remain very satisfied. During all of this time I have experienced no missed or dropped calls and my router lost connection to the telephone service on one occasion (the blue light went out and no dial tone). A quick power cycle of my router and cable modem and it was restored without incident.

Speed tests run on my cable connection prior to connecting this router ran about 9,700 Kb/s and after connecting the T-Mobile router I tested at 10,800 Kb/s, this has routinely been my approximate connection speed since.

Everything has performed as expected and as advertised. I am grateful to Mark for this blog, beings at the time I ordered my T-Mobile @ Home their own customer service reps were relatively ignorant of the service.