Comments on: Frequently Asked Questions (FAQ) About the Tmobile@Home Service

By: Chris L

Chris L — Mon, 31 May 2010 21:09:05 +0000

I know it is a year since the last post on here, however I was seeing if anyone knew if you cancel your wireless number accounts from tmobile, and then the @home stand alone on the bill, or do you have to terminate that contract as well. This sort of goes with the #5 thing. We had the accounts and signed the @home contract, now we are going to switch to AT&T but dont want to pay the $200 and would rather pay the $10 for 7 months or so left, but I dont know since you needed a contract originally if it would be required after the fact. Thanks.

By: Ramshp

Ramshp — Tue, 29 Sep 2009 05:11:35 +0000

Hello!
What are the terms of the T Mobile @home contract?
When I signed up, it was a 2 year contract and I remember the early termination fees (ETF) to be on a sliding scale.
I am not sure of the exact numbers, but it was something like, if you cancel within the first year, ETF is $200; cancel between 13 months to 18 months, ETF is $100; cancel between 18 months to 24 months, ETF is $50.
I have moved recently and cannot find my contract to confirm the above.
My cell phone contract is over, and wanted to buy out the remainder of my @home contract, but T-Mobile customer service keeps insisting the ETF is $200 irrespective of when I cancel during the 2 year period.
Can someone help by posting the contract terms.
Thanks in advance!

By: Andy Young

Andy Young — Mon, 28 Sep 2009 22:53:24 +0000

Great article. Bookmarked!

By: Mark

Mark — Thu, 25 Jun 2009 00:54:54 +0000

Ray,

In regards to question #1:
I have no idea, but I wouldn’t hold my breath on being able to downgrade back to the $29.99 plan and keep the @Home service.

By: Ray

Ray — Wed, 24 Jun 2009 14:04:41 +0000

I just got the @Home service a few days ago, and I’m thrilled about the cost, even though I had to bump up my minutes plan from $29.99 to $39.99/month to qualify. Couple of questions, though:
1. After I fulfill the contract duration commitment, will I be able to reduce my minutes plan back to the $29.99 level, without giving up the @Home service?
2. Has anybody figured out how to hook up a Dishnetwork TV receiver? Tmobile told me I had to switch receivers (for an ethernet-enabled one).

Thanks for the blog!

By: Mike

Mike — Sun, 15 Feb 2009 19:32:41 +0000

Follow up comments on line item #6. I have both the @Home (landline type) and the Hotspot @Home services ( to use with your cell ). In my case, the Blackberry 8320 will connect to the @Home router when my blackberry comes within range. So as long as you have a T-Mobile cell phone that has the “@Home” feature, then this is not a problem. Also, it is not necessary to purchase the Hotspot @Home $9.99 plan for your *cell phone* unless your looking to get unlimited “Mobile Phone” calling (to USA only) over your home Wifi or any Wifi where you can gain access. The main benefit of this feature without adding on the plan would be to improve the mobile signal within your house, office, or anywhere signal is a problem and Wifi is available. It’s like having your own personal cell tower in your home. Hope this helps.

By: Marty

Marty — Fri, 16 Jan 2009 16:00:26 +0000

Mark,
I have some additional information to add to FAQ #5 that I just got from a T-Mobile National Account Rep. That is, if you’re on a family plan the @Home line(s) count toward the maximum allowance of five lines. For example, if you currently have four mobile lines on your family plan you can only add one @Home line; if you have three mobile lines you can add two @Home lines.

By: Mark

Mark — Fri, 26 Dec 2008 17:56:29 +0000

Vasaya,

This blog is about T-Mobile@Home, not the Hotspot service.

That said, in case you are confused further – the @Home service requires a 2-year commitment. So unless you get out of your contract with them (and I do know of one fellow who was able to do it by simply showing that the service wasn’t working with his personal routing equipment), then you get charged $10 a month and it appears as an additional charge on your regular mobile phone bill. And you can’t choose to pay it in a different way from your regular mobile phone bill (ie, you can’t charge your mobile phone to your credit card and the @Home service to your ‘bank card’).

Automatic electronic payment has to be authorized by you in advance. They can’t do it unless you provide them the info and permission.

If you cancelled you should have had a confirmation number or known if they were continuing to bill you as soon as the next bill came.

I hate to play t-mobile support rep, cus I’m not and could care less, but your whole comment sounds awfully fishy and doesn’t make sense to me and I don’t want others to get the wrong impression….

mark

Marks last blog post..Resize Adobe Connect Content Window

By: VASYA PERDOXYEV

VASYA PERDOXYEV — Fri, 26 Dec 2008 16:55:41 +0000

T-Mobile Hotspot is a complete rippoff! They designed their month to month unlimited service to make it easy for T-Mobile to fraudulently bill you on a continuous basis after you have terminated the account. Unfortunately, even when you inform them that they are to cancel and not resume beyond the month, it falls upon deaf ears and they continue to bill you. If you have it on a bank card, the crooks at T-Mobile think they have it made because the bank automatically pays the charges. In fact, T-Mobile will keep billing your bank card and this nonsense is very hard to stop. There ought to be a law prohibiting such unethical billing schemes. If someone wants to have repeated periodic billing, it should have to be affirmatively requested, and not be the default. It is far too convenient for T-Mobile to say, we didn’t know you canceled and continue to rip you off. ie: steal your money; bill for services not rendered; bill you for services never utilized; bill for services never requested; bill for services never authorized. As it stands right now they have charged me for over $200.00 in services I never received. Since I overlooked the charges in my statement until this month when the automated larceny hit it has over drafted my account for over $100.00 plus another $70.00 in overdraft charges. This is 100% felony fraud!

By: John

John — Mon, 22 Dec 2008 21:19:22 +0000

Mark,
Thanks for all of the info. I’m looking to make the jump over to T-Mo and wanted to get your info for the referral fee.