Comments on: The Dreaded T-Mobile@Home ‘Blue Light Went Out’ Dropped Service Problem and Solution?

By: Mark

Mark — Mon, 15 Feb 2010 14:00:19 +0000

Wanted to give a quick update on my blue light issues –

In a nutshell…the problem was definitely all due to Comcast’s broadband service and or equipment. Not sure which, but, as I stated in a prior post, I’ve had FIOS since early August 2009 and not a single blue-light outage has occurred since. I have had steady, issue-free @Home phone service ever since switching to FIOS internet. So I think whenever people have ‘blue light’ problems, the problem is either:

a. They are doing out-of-the-ordinary stuff with their router settings/equipment. This is typically the advanced users who do settings that, in theory, shouldn’t impact the @Home service but invariably they do.

or more commonly…

b. Their ISP is putting out a poor quality service and/or equipment.

In my case, the problem was Comcast’s crap internet service.

My 2 cents…

mark

By: Knarf

Knarf — Mon, 15 Feb 2010 03:36:48 +0000

For all those with the dreaded “blue light” issue. I too was very frustrated with my blue light going out 2,3,4 times per day. It normally meant my internet service went down too. I purchased a new Linksys modem, because I thought it would be more compatible with the Linksys router. I’ve had it now for a month and I have not had “one” blue light issues. Not one! I can only hope it remains that way. Now the service works like a charm or should I say the way it should be working.

By: Knarf

Knarf — Mon, 15 Feb 2010 03:32:14 +0000

Dan, I don’t know who you use for security service, but I made the same phone call and my security service says it will work. I have both hard wired and wireless security system so because I’m using VIOP instead of using the hard wired my security is now using the digital wireless system. I thought all security service systems had to upgrade to use both digital and hard wired service as of 2008? Anyway, my company had too. And it is one to the national companies.

By: Dan

Dan — Mon, 09 Nov 2009 19:55:40 +0000

VoIP and Alarm Systems –
Beware! If you have an alarm system dependant on phone line! Don’t make my mistake. I verified the alarm company worked with VoIP, so ordered the t-mobile@home. When I called to setup I learned the alarm doesn’t work with t-mobile.

My biggest mistake is that I made this call after the 20-day grace period. Now I am stuck with a monthly service that I can’t use. Everything is still packed in the box! I understand contractual commitments, but I also understand exceptions. My company makes them every day. It’s called Customer Service. I can’t believe t-mobile would not allow me to return, just because I went past the artifical timeframe. (They tell me I can get out of it if I find someone to take over the contract. Thanks)

In this new world, be careful, check to make sure all of your technologies work together before accepting any timeframe commitments. Don’t make the same mistake that I made!

By: Mike

Mike — Tue, 15 Sep 2009 19:08:41 +0000

for all who have tmobile@home drop calls and connection.
I have been having this issue for a while and FINALLY liksys fixed the issue for me and here it is:
1) make sure you update to the latest firmwre
2) make sure you ENABLE the mac address and CLONE the mac address in the router home page.
3) I created a static ip address and forward my downloads from utorrent to 55641 port to avoid any inturruption (thats if you use utorrent or bittorrent).
4) Set the MTU to manual and make it 1400.

since then i have no more issues with my router.
i hope this will solve alot of problems

By: Tammy

Tammy — Fri, 10 Jul 2009 19:37:35 +0000

Test results
Upstream jitter 1.3 ms
Downstream jitter 3.7 ms
Upstream packet loss 0.0 %
Downstream packet loss 0.0 %
Upstream packet order 100.0 %
Downstream packet order 100.0 %
Packet discards 0.0 %
MOS 4.0

By: Mark

Mark — Fri, 10 Jul 2009 16:49:45 +0000

Tammy,

Try the QOS test at:

http://myvoipspeed.visualware.com/

If it below 85% then the problem is your broadband is good enough for internet but not for @Home (run it a few times to see if your broadband QOS is steady).

That’s what T-mobile Support told me.

mark

By: Tammy

Tammy — Fri, 10 Jul 2009 16:45:56 +0000

Here’s my story. Got the service/router 4 weeks ago. Hooked it up – no issues, at all for 3 weeks. This week every day, several times a day the service does not work. Sometimes the blue light is STILL ON, I get dial tone but no calls will go out, when you call in it goes directly to voice mail. At other times the blue light is out and I have no dial tone. I’ve been on the phone with T at least 3 times, Linksys twice. We’ve reset all sorts of things, and the ONLY thing that works is to unplug/replug the power cord.
I have the latest version of firmware….
Last call to TMobile the rep told me that they are having an unusually large volume of calls from the Atlanta area…but this is not an AT&T issue – my speed is fine, my internet is fine.
I’m packing it in if this isn’t resolved in the next few days I don’t care about the savings….

By: John H

John H — Mon, 01 Jun 2009 05:50:52 +0000

Here’s a new one, my blue LED light is out, totally and my telephone still works, I still receive voice mails, etc.. it is as if the light literally burned out.

I just got off the telephone with Linksys who claims T-Mobile warranties them for the first year. But I never saw an LED light burn out so quickly, 9 months?

By: mark

mark — Mon, 02 Feb 2009 14:23:08 +0000

how often does your power go out?