Comments on: T-Mobile@Home HiPort Adaptor – Anyone Have/Use It?

By: Renee

Renee — Thu, 18 Mar 2010 06:53:29 +0000

My experience with Linksys routers has been pretty good. I have had one for while now with no issues. Though I have not used the T-Mo type I think these are well made units.

By: Mark

Mark — Sun, 07 Mar 2010 03:10:34 +0000

Corrine,

My initial reaction to your situation is: return that thing immediately! I can’t imagine that you will be able to rely on condo wifi for the @Home service. Do a search on my blog for QoS (Quality of Service) test and run it on your connection. If it doesn’t hit 85% or higher consistently, then you will most likely have problems with your service.

Hopefully someone else that has actually used the HiPort router will chime in. I have not used it, but I wouldn’t expect it to work well.

Perhaps a more important question though:
Did you just buy the service today? I was told a while back that T-Mobile would no longer be selling new subscriptions to the @Home service. That was at least 2 months ago. You do realize that eventually, even though they are not saying it publicly, eventually T-Mobile is going to pull the plug on this service…

mark

By: Corrine

Corrine — Sun, 07 Mar 2010 03:02:56 +0000

Okay, please help! You all sound like you know what you are talking about and I feel really dumb. I got a hiport from TMobile today, but my service won’t kick in for a couple of days. I was assured this would work without a router in my home. We have free wi-fi in my condo. Is this true? I feel really dumb, please help! I’m anxious, because I really don’t want to have to return it…Thanks

By: John

John — Sat, 27 Feb 2010 01:58:57 +0000

I too had problems with the hiport changeover including a friend who dialed my home number and got someone else many calls to ATT and to t-mobile the problem was resolved. I am not sure what happened on their end but after escalating the call to a tier 1 support ( at t-mobile) person it was resolved within the hour. I hope this helps. T-mobile said i needed A dry loop i tried switching the connections outside the house and finally after over 3 hours of phone calls the problem was resolved. I hope this helps anyone having problems. I was also told to unplug both my (power)DSL connection from att mobile and t-mobile then connect the att power then the t-mobile modem/router and reboot then FINALLY it worked. if you have any problems Escalate to a tier 1 support tech and they can help. As of now it works fine , we will see in the days to come.
Hope this helps
John

By: Tim

Tim — Thu, 01 Oct 2009 05:25:07 +0000

I recently tried to use this adaptor, but had a hard time setting it up. I tried tech support for help, but they were unable to resolve my issues. So I kinda gave up after attempting several times. When I have some more time I will see if I can make it work for me.

Tim@Outdoor Storage Cabinet

By: Andy

Andy — Wed, 30 Sep 2009 05:14:33 +0000

I’ve never been a fan of Linksys routers. I’ve had a few fail on me often. When I had Verion FIOS installed I got a D-link router and it has been trouble free for the past 3 years. I friend of mine got this unit and it seems to be working fine for him so far.

By: GRA

GRA — Sun, 28 Jun 2009 01:26:08 +0000

It’s Linksys so it is going to die sooner rather than later. Mine did today after about 3 months of use. I used the HiPort because I refused to have another Linksys router in the house.

The HiPort drops phone service periodically and has to be reset. The last Linksys router I had needed to be reset about 10 times a day so this is an improvement for that brand. (My Belkin Router has to be reset only when the HiPort takes the system down.)

The death mode was dropping phone service and then internet. There was no way I could get it to pass the internet signal through. T-Mobile handed me off to a Linksys phone center where someone who could almost speak English had me trying the same routines over and over.

A replacement is in route – for which I have to pay the shipping charges.

By: Sean

Sean — Wed, 10 Jun 2009 01:00:50 +0000

Mark / Celia….

The HiPort adapter will not have any impact on cellular performance within the house. If you installed the HiPort WiFi router and have a WiFi enabled cellular phone (like the Blackberry Curve) you can make calls from your cell phone using the UMA protocol. The icons will change on your phone and your calls may be clearer. I have been using this service now for a few weeks and have seen considerable improvement with my reception. Another bonus is if you add the @Home service to your cell phone you will not get billed minutes using UMA.

By: Mark

Mark — Sun, 07 Jun 2009 13:41:42 +0000

celia,

I’ve not heard of that and, quite frankly, I’d be pretty shocked if a wireless internet device like the HiPort was able to increase cell phone reception inside a home. If that was the case then I’d imagine there would be a big market for that type of device among non-@Home or T-Mobile subscribers as lots of people have poor reception inside their house. Perhaps someone else can chime in who is more familiar with the HiPort.

By: celia

celia — Sun, 07 Jun 2009 04:49:40 +0000

I was told that the HiPort would increase my cell phone reception inside my home but I can’t find any evidence that this is true? Any idea if this is true or what setting I may need to adjust to make it happen?