Comments on: One Year Review of Tmobile@Home Phone Service

By: Nathan

Nathan — Sat, 05 Dec 2009 19:24:47 +0000

I’m a cable technician for cox communications. If you’re having a problem with internet service, it’s most likely the signal level to your modem. You can log into any cable modem by opening up internet explorer and typing http://192.168.100.1 in the address bar. Once it pops up, click around to find what your signal is. Your Transmit/Upstream (Tx) levels should optimally be between 40 and 48. Your Receiving/Downstream (Rx) levels should be between -8 and +5. Also, your SNR (Signal to Noise Ratio) should be above 34db. If your levels aren’t in this spec, your internet will run sluggish and crappy. If out of this optimal spec, you will need to have a cable technician come out to adjust the levels to the modem.

By: Big Bill

Big Bill — Fri, 27 Nov 2009 14:28:10 +0000

I think the biggest problem is the internet connection. I have cable based roadrunner in se wiconsin. They have static IP addressing which means every time the cable modem powers up it is assignmed an avaible ip address to your location. A friend, a computer fronsic investigator told me to depower my cable modem at least once a month so it is reassgned a new static ip address, and it helped all with all my networks problems, even before Voice OverIP. Cable phone dones not use the internet until it get to the main server hub which a roadrunner tech told me, aned is not affected by local ip traffic. I have Vonage and when the call waiting is activated, it slows my computer connecting to the net.The Vonage rate went up to 17.99 from 14.99 and considering T moble home phone for 10.00. I have t moble cells service intially it sucked 4years ago , but is very good now.

By: Donald

Donald — Tue, 06 Oct 2009 02:15:26 +0000

I have T-Mobile at Home for three months and has been nothing but trouble with At&T U-Verse & Linkys Router. I finally found the solution to losing the blue light on the Linkys Router. The correct router is the Linkys UTA200-TM HIPort non-wireless designed fot U-Verse users. Also the Linkys router and the AT&T RG 3800 Gateway should be both set in DMZ mode. You shouls also speak to AT&T Tech Support to determine if any errors are present and set the RG Gateway to router to router. You have to give them consent to take over your computer to search for errors.

By: Ramshp

Ramshp — Tue, 29 Sep 2009 15:20:51 +0000

Mark,
Thanks for your response.
I want to change cell providers as the cell coverage at my new place after I moved is very bad. T-Mobile Cell does not work in my office building at all, while my colleagues with AT&T, Verizon have no problems.
I am out of my cell contract, but am tied to the @Home contract.
Do you have the terms of your @Home contract?

By: Mark

Mark — Tue, 29 Sep 2009 13:51:37 +0000

Do you want out of your contract just because you are changing cell providers, or are you unhappy with the @Home service? If it is the latter, I would just call up and if they can’t fix it and it isn’t a problem with your ISP (ie, QOS is lower than 85% threshold) or it isn’t an issue with your setup (ie, then you’re trying to piggyback 3 routers, doing all kinds of port/setting changes, etc.), then make em fix it. If they can’t they gotta let you out of the contract.

By: Ramshp

Ramshp — Tue, 29 Sep 2009 05:00:29 +0000

Hello!
What are the terms of the T Mobile @home contract?
When I signed up, it was a 2 year contract and I remember the early termination fees (ETF) to be on a sliding scale.
I am not sure of the exact numbers, but it was something like, if you cancel within the first year, ETF is $200; cancel between 13 months to 18 months, ETF is $100; cancel between 18 months to 24 months, ETF is $50.
I have moved recently and cannot find my contract to confirm the above.
My cell phone contract is over, and wanted to buy out the remainder of my @home contract, but T-Mobile customer service keeps insisting the ETF is $200 irrespective of when I cancel during the 2 year period.
Can someone help by posting the contract terms.
Thanks in advance!

By: Mike

Mike — Fri, 25 Sep 2009 16:15:12 +0000

I have had the at home service since November of last year. At first the service was terrible until I got the patch. Then I started having lots of intermittent problems. Called and dgt transferred around a lot. Had to call Linksys and they referred me back to T-mobile. After 6 months I demanded a new router as it was covered under warranty. They sent someone’s used router and didn’t even try to clean it up. I was told there was not charge, and then lo and behold a $20 charge ended up on my next bill. Had to call and they removed it saying it was shipping costs. Most of the time it works but about once per month for a few hours it drops calls and the blue light goes out.

By: Mark

Mark — Thu, 24 Sep 2009 14:33:51 +0000

Again, and I hate to sound like I’m a T-Mobile fanboy here, but I have to make it clear that @Home has been working perfectly for me, with 100% uptime, ever since I changed broadband providers to a quality broadband connection.

The problem is the broadband providers do not give quality service, and even when they do, I wouldn’t be surprised if some of them throttle back any bandwidth being used by a competitor’s VOIP service….

mark

By: kmacdan

kmacdan — Thu, 24 Sep 2009 03:12:13 +0000

Beware of tmobile at home service. I have had the service for over 6 months & it has been terribly inconsistent. The service goes down often. When I unplug the tmo hi port adapter & plug it back in, the blue light service does comes back. So for $10 a month, you probably get what you pay for, but it has simply become a nuisance. A call to tmo at home tech support offered no help, they simply blamed AT&T & offered technical mumbo jumbo about jitters & blah blah, things never mentioned when you sign up………they only tell you unlimited service for $10. I am not impressed & the service is unreliable. Wish had not signed a 2 year contract.

By: TheHorsts

TheHorsts — Mon, 31 Aug 2009 06:24:30 +0000

Thanks for the feedback.

I actually need to keep a land line to accomodate our alarm system, but it will only cost $7.28 plus basic taxes — no features, no long distance, etc. It won’t get much use at all. Given the location of everything in our house, I can’t figure out a practical way not to retain this line.

No need for fax. And, not running a business out of the house.